CONTACT IQRUP + RITZ

Feel free to call us or drop us a line via email! We're available at +44 (0) 208 144 6801 or +44 (0) 747 013 9019 from 09:30-18:00 or at contact@iqrupandritz.com. 

Alternatively, you can submit your query below.

VISIT US! Get in touch to book your visit to our studio based in South Kensington.

Join our newsletter today and get £25 off your first Iqrup + Ritz purchase!

PRESS enquiries, please contact Ritika Dhamija on ritika@iqrupandritz.com

TRADE enquiries, please see Trade.

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Name
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Phone

London
London

0 208 144 6801

Expertly crafted furniture & home decor. High quality sofas, cabinets and slipper chairs in beautiful weaves and stunning prints. Handmade to order. Join the Iqrup + Ritz family of makers today!

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Privacy Policy

Iqrup + Ritz privacy policy.

Privacy Policy

 

First things first, privacy and security of your personal information is our priority. We assure you that the user or customer information collected through accessing, using, browsing or otherwise of the instant website, is safe, kept on a secure server and fully compliant with all of the relevant consumer laws.

Note: Our privacy policy is subject to change from time to time without notice. To make sure you are aware of the changes, please review this policy periodically. Further, this privacy statement does not apply to our business partners, affiliates or other third parties. Please review the privacy statements of the other parties with whom you may interact.

What user or customer information does IqrupandRitz.co.uk collect?

1.     Your contact details such as customer name, email address, IqrupandRitz.co.uk account password, phone number and shipping address, wish-list and cart item details.

2. Your transaction or banking details such as credit /debit card number, cardholder name, expiration date and CVV and/or other information as required for internet banking or other payment instruments is not held by Iqruandpritz.com but is held by our Payment Gateway partner.

3. Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.

4. Information from optional online surveys on our and/or third party sites (posted by IqrupandRitz.co.uk) which may include demographic information (like gender, age, income) as well as product and service preferences of users.

5. Cookies: Cookies is a piece of data stored by a website within a browser which enable the browser to remember information specific to a given user such as clicking particular buttons, logging in, or having read certain pages on our site. All leading Internet companies such as Amazon, Yahoo, Google and Facebook use cookies. You can set your browser to notify you when you are sent a cookie, and you can decide whether or not to accept it.

6. Your session log information on our site which includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of request etc.

7. Third party sign in information shared on our website such as Facebook, Twitter, Pinterest sign in information etc.

8. Email communication by any user or customer directly with IqrupandRitz.co.uk or IqrupandRitz.com such as product enquiry, order and transaction related information, disputes or complaints et

Note: User generated content on the site shared by users via reviews, blogs, online chat or instant messages, discussion boards, forums, user testimonials etc. are not considered as personal information and is not subject to the terms of this privacy policy.

How does IqrupandRitz.co.uk utilize user or customer information?

We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties. By user or customer information or personal information, as used above, we mean-

1. User and customer information will be shareable with our subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities and/ or any form of reorganization or restructuring, in which case the other business entities and/ or the new combined entity will be required to follow the privacy policy with respect to your personal information.

2. We use some of the user and customer information to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographical profiles for our business and marketing activities.

3. We use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We will provide you the option to opt-out of such services.

4. Cookies would be used to provide a customized experience to our users such as identifying recently viewed items (of interest to the user) as well as implementing wish list and cart features. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

5. We use session log and traffic flow information to understand how users are interacting with our site and to make improvements. This will also be used by us to understand and analyze customer preferences, buying patterns and behaviour at an aggregate level.

6. We use IP address, traffic sources, user navigation across the site, browser and OS information etc. to measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc.

7. We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public . IqrupandRitz.co.uk provides all users with the opportunity to opt-out of receiving non-essential communications from us on behalf of our partners, and from us in general, after setting up an account. To remove your contact information from IqrupandRitz.co.uk, please write to us at contact@IqrupandRitz.com

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contact@IqrupandRitz.com.