CONTACT IQRUP + RITZ

Feel free to call us or drop us a line via email! We're available at +44 (0) 208 144 6801 or +44 (0) 747 013 9019 from 09:30-18:00 or at contact@iqrupandritz.com. 

Alternatively, you can submit your query below.

VISIT US! Get in touch to book your visit to our studio based in South Kensington.

Join our newsletter today and get £25 off your first Iqrup + Ritz purchase!

PRESS enquiries, please contact Ritika Dhamija on ritika@iqrupandritz.com

TRADE enquiries, please see Trade.

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London
London

0 208 144 6801

Expertly crafted furniture & home decor. High quality sofas, cabinets and slipper chairs in beautiful weaves and stunning prints. Handmade to order. Join the Iqrup + Ritz family of makers today!

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FAQs

Read through our FAQ section to find more information about our pieces as well as the services that Iqrup + Ritz provide. Can't find the answer to what you're looking for? Email or phone us at contact@iqrupandritz.com / 0208 144 6801.

FREQUENTLY ASKED QUESTIONS

How do I contact your customer service team?

If you have any enquiries and would like to contact us directly, email us at contact@iqrupandritz.com or give us a call on (+44) 0208 144 6801. We’re available from Monday – Friday, 10am – 5.30pm.

Or you could leave a message on our live chat down at the bottom left hand corner of this page.

For trade enquiries, please click here, Trade.

GENERAL

WHAT IS IQRUP + RITZ?

Iqrup + Ritz is a furniture and decor brand launched by mother and daughter duo, Iqrup and Ritika (Ritz) Dhamija. 

WHY IQRUP + RITZ?

We're a family of makers, and we believe in hand-crafted furniture that lasts beyond a lifetime. Every time you buy a piece from I + R, you're doing your bit to keep the tradition and skill of hand crafting alive. 

Do you have a shop or a showroom?

No, we don’t have any showrooms or shops at the moment in the UK.

We also offer free fabric swatches, which you can order online via the website, or if you prefer, you can contact us directly with your request.  

If you have any further questions about our furniture, feel free to contact us at contact@iqrupandritz.com or give us a call (+44) 0208 144 6801; we’d be happy to answer any questions you have.

Or alternatively, you could leave us a message on live chat. 

Who designs your furniture?

We mostly design in-house, but we do collaborate with artisan makers and designers all over the world to bring you the best designs and products for your home.

PRODUCTS

Where is your furniture made?

Our furniture is made in selected family-run workshops in India and Vietnam. We've spent a lot of time visiting several workshops before we chose the ones that we wanted to work with.

We’re a small company and we actively seek out makers and studios that shared our ethos in sustaining traditional handcrafts and producing well-made, high quality furniture. We have a very close relationship with all our makers and often collaborate with them to produce our pieces. Most are made in Iqrup’s own established workshop, which she has had for close to 30 years as part of her design company, Iqrup Design.

Can I have a sofa/chair made with my own fabric?

No, we don’t offer this option. We only use our own fabrics for upholstery. We offer a large selection of fabrics. Our fabrics are sourced from the finest mills in Europe and India assuring great quality and comfort.

Can I buy the fabrics you use?

We don’t sell the fabrics separately. The upholstery fabric options are for our furniture only.

DO YOUR PRODUCTS CONFIRM TO UK DOMESTIC FR STANDARDS?

Rest assured, all our handcrafted upholstery products conform to the very strict UK standards for domestic fire retardancy.

Why do you have such a long lead time?

All our furniture items, excluding the swatches and the cushions and / or accessories, are individually handmade to order, and the lead time, at the moment, is 12-16 weeks for furniture unless the furniture is already in stock and ready for delivery. This ensures that you get the piece that you want with the fabric you want made at the highest possible quality. Each item is handcrafted by expert makers, and though it seems like a while, it’s nothing compared to quality that lasts a lifetime (or more).

Do you send fabric swatch samples? 

Yes we do! You can order them through the online website or contact us with your request. Best of all, the swatches are free. Order up to four FREE swatches here

Can I be certain that the colour of my sofa/chair will match the swatch exactly?

We endeavour to make all our products to a high standard and to particular specifications, but often fabric batches vary and there might be some slight colour variations in the final product. However, these variations will be minor.

Can I be certain that I will the exact same piece as shown on your website?

Each I + R piece is individually handmade in our workshops, so inevitably there will be some slight variations to every item - we're human, after all. Making by hand naturally leads to slight variations in size, finish and colour. There are also natural variations in the grains of wood and veneer too. However, any variations that occur will be very minor, and rest assured you’ll be getting the piece that you saw online.

Do your cushions come with filler?

Our cushions do not come with filler; they are cover only. For the best way to show off your new I + R cushions, we suggest filling them up with John Lewis fillers.

ORDERS

PLEASE MAKE SURE THAT THE ITEM YOU ORDER, ESPECIALLY A SOFA, WILL FIT THROUGH YOUR DOOR AND IN YOUR SPACE AS ALL SALES ARE FINAL AND WE DON’T ACCEPT RETURNS AFTER ITEM HAS BEEN DELIVERED OR CANCELLATIONS AFTER 5 DAYS OF PLACING AN ORDER. HERE'S A LINK TO BUYING GUIDE

How can I order?

You can order via our online store, which is the easiest and faster way to order.  However, if you prefer, you can also order from us directly via email contact@iqrupandritz.com or give us a call on (+44) 0208 144 6801 / +44 (0) 747 013 9019. Alternatively, you can leave us a message on live chat. 

Please make sure that the item you order, especially a sofa, will fit through your door and in your space as all sales are final and we don’t accept returns or cancellations. Here's a link to buying guide

Can I place an order over the phone?

Yes! Feel free to call us on (+44) 0208 144 6801 / +44 (0) 747 013 9019. Our office hours are Mon – Fri, 9 am – 5pm.

What are the prices?

All the prices on our website are inclusive of fabric and VAT, but not delivery. Delivery is calculated on checkout. For delivery costs and where we delivery to, please refer to the Delivery section of our FAQ.

How can I pay?

You can pay securely online via our website, or get in touch to pay by Bank Transfer

E: contact@iqrupandritz.com  T: (+44) 0208 144 6801  +44 (0) 747 013 9019

Mon-Fri, 9 am – 5 pm

Can I change my order after I’ve placed it?

All orders are final as each piece is specially made for you, but please contact us as soon as you can and we will see what we can do.

E: contact@iqrupandritz.com  T: (+44) 0208 144 6801 / +44 (0) 747 013 9019

Mon-Fri, 9 am - 5 pm

Where is my confirmation email?

Normally, you will get a confirmation email saying your order has been accepted after you've successfully checked out, but in the event you don’t receive a confirmation email, please check your spam folder. Or if you would like some reassurance your order has reached us, please don’t hesitate to contact us directly.

E: contact@iqrupandritz.com  T: (+44) 0208 144 6801 +44 (0) 747 013 9019

Mon-Fri, 9 am – 5 pm

Can I track my order?

We don’t offer tracking at this point in time, but we will to keep you posted regularly about the status of your order.  If you have any questions, or at any time want to know the progress of your order, feel free to contact us via email at contact@iqrupandritz.com or give us a call, (+44) 0208 144 6801; we’d be happy to help. Our office hours are Monday – Friday, 9am – 5pm.

CANCELLATION

I WOULD LIKE TO CANCEL MY ORDER. WHAT SHOULD I DO?

In order to give you the lowest prices on such high quality furniture, we only manufacture items that you have ordered. If you would like to cancel, you have 5 days after you've placed your order to cancel. Please contact us as soon as possible and we will refund you the money in full. After those 5 days, unfortunately we will not be able to offer cancellations. 

I MADE AN ORDER BY MISTAKE. WHAT DO I DO?

If you made an order by mistake contact us immediately after placing the order and we will see how we can help.

E: contact@iqrupandritz.com  T: (+44) 0208 144 6801 +44 (0) 747 013 9019

DELIVERIES

PLEASE MAKE SURE THAT THE ITEM YOU ORDER, ESPECIALLY A SOFA, WILL FIT THROUGH YOUR DOOR AND IN YOUR SPACE AS ALL SALES ARE FINAL AND WE DON’T ACCEPT RETURNS AFTER ITEM HAS BEEN DELIVERED OR CANCELLATIONS AFTER 5 DAYS OF PLACING AN ORDER. HERE'S A LINK TO BUYING GUIDE

WHERE DO YOU DELIVER TO?

At the moment, we only deliver within the UK mainland and we do not deliver to Northern Ireland. For elsewhere in the UK, please contact us so we can see what we can do for you. For Scotland and certain remote areas in England and Wales there may be additional delivery charges and we will contact you to notify you of any extra delivery charges. These are payable before the dispatch of items to the delivery address.

We don’t deliver internationally, but if you've fallen desperately in love with one of our items and would like it delivered outside the UK, please contact us and we’ll see what we can do for you.

E: contact@iqrupandritz.com  T: (+44) 0208 144 6801 / +44 (0) 747 013 9019

Mon-Fri, 10 am – 5.30 pm

HOW MUCH IS DELIVERY?

Please use these prices as a guide for single item orders. Currently, these are the prices for single item delivery within London and the South East. Please contact us if you would like it delivered elsewhere in the UK. Currently we only deliver to UK mainland and we do not deliver to Northern Ireland. 

There may be additional charges to Scotland and remote areas of England and Wales. We will contact you to notify you of the extra charges. These are payable before the dispatch of items to delivery address.  As a guide, typically there is a 25-50% delivery surcharge to areas in Scotland and remote parts of England and Wales. We will contact you to notify you of these charges beforehand. 

You can see our typical delivery charges below:

Swatches: FREE

Cushions, Accessories: £3.99

Chairs, Stools, Tables: £34.99

Cabinets, Chest of drawers: £39.99

Headboards, 2-Seater, 3-Seater Sofas: £44.99

 There are also additional charges for a multi-item order. We contact you to notify you of the extra charges. These are payable before the dispatch of items to delivery address. 

WHAT IS READY FOR DELIVERY TIME?

Most of our items are custom made to order. Ready for Delivery varies between 4-16 weeks time and indicates how long the product will take to be made and be ready in our warehouse for shipping. Once your order is ready a member of our team will get in touch with you to schedule a suitable time for delivery. Our courier partner will also message you confirming delivery schedule prior to delivery. However, if the item is in stock, delivery usually happens within two weeks of placing the order.

Our delivery partner will contact you via SMS / PHONE / EMAIL to schedule a suitable delivery time and will endeavour to deliver within 3-7 working days. They will give you 3 hour time slots and phone you an hour before the item arrives at your home. 

If you have any special delivery instructions please let us know at checkout. 

HOW WILL MY ITEM BE PACKAGED? 

We at Iqrup + Ritz take great care to ensure robust and efficient packaging using high quality packaging material and techniques. 

Our delivery partner will deliver to room of choice, position and remove and dispose of packaging. 

WHAT IS THE DELIVERY PROCESS? 

Once we have processed your order and your item/s are in stock, our delivery partner will then contact you via SMS / PHONE / EMAIL  3-5 working days before delivery to schedule a time and day suitable for you. They will appoint a 2-3 hour time slot for the delivery of your item and their drivers will contact you an hour before they arrive. 

When the couriers arrive, they will provide a two man white-gloved service, which means that they will deliver to room of choice (providing that the drivers judge the property to be safe to enter and deliver) and will unpackage, position and do any required light assembly such as screw-in sofa legs. 

Please make us aware of any special delivery instructions at checkout. We will pass on these notes to our delivery partner but to ensure a successful delivery please make our delivery partner aware of any special instructions too. We do not leave items unattended and so please make sure that someone is at the property to inspect the items before signing the delivery note confirming a successful delivery. Please also make sure to read our disclaimer. 

Once the item has been successfully delivered, we do not offer returns or exchanges. Contact us with any concerns. 

WHAT HAPPENS WHEN DELIVERY IS ATTEMPTED AND I’M NOT THERE? 

Our delivery partner will get in touch with you to schedule a suitable time for delivery. If delivery is attempted after scheduling a suitable time and no one is available to receive the delivery there is a penalty charge applicable. Inherent in the penalty charge is the cost of taking away the item and then the cost to re-deliver the item again. 

MY ORDER ARRIVED DAMAGED/DEFECTIVE, I WANT TO HAVE IT REPAIRED, WHAT IS THE PROCESS? 

We are really sorry if your product arrived damaged. We do use robust packaging but sometimes damage can occur in transit.

If the product was damaged during transport, we will take it upon ourselves to have it repaired. Please make the courier aware of the damage at the time of delivery so that they can make a note of it on the delivery papers. Please take pictures. 

Contact us as soon as possible and send us images if you can. We will then send out a repairer to repair the item for you at your convenience. 

It's very important that you inspect your product upon delivery, as we'll ask you to sign a form confirming that it was received in a good condition. 

Please also make sure that if you are not home and someone else is receiving the goods in your stead that the person accepting the item will inspect the product carefully before they sign the delivery note. Once signed we will assume that you have received the items all in good order. 

We also do not leave items unattended. 

RETURNS

I’M NOT HAPPY WITH MY ITEM, CAN I RETURN IT?

We're very sorry you're not happy with your order but yes, depending on the item, you can return your order. 

SMALL ITEMS

Our small items are returnable within 14 days of receiving them. Please contact us to tell us you're sending your order back to us and we'll let you know the return delivery address. Please return the item/s in saleable condition and in its original packaging via Royal Mail or courier. Once we've confirmed that the item/s remain undamaged and in saleable condition, we will refund you the full order amount excluding delivery + returns costs within 10 working days of receiving the item. The customer is responsible for the cost of the return of item/s.

ISSUES WITH ACCESS

Please make sure that any item you order, especially a sofa, will fit through your door and in your as space as all sales for our special / made to order items are final and we do not accept returns after the item has been delivered (and the delivery note has been signed) or cancellations after 5 days of placing an order.

If an item does not fit through your door at time of delivery we will not be able to refund the delivery charge and there will also be a 25% restocking fee. Our delivery partner will take back the item. Please contact us as soon as possible to let us know that the item does not fit and will be coming back to us. We will be happy to help you find a suitable sofa that will fit through your property. 

RETURN OF SPECIAL & MADE TO ORDER ITEMS

Most of our items are individually handmade for you and we're pretty sure that you will love them. However in the rare case you're unhappy, we currently offer collection upon delivery which means that if at the time the item is delivered and unpackaged you are unhappy with it, you are able to send it back to us via the original courier for an additional charge of £29.99. The item must be repacked in it's original packaging and our delivery partner will assist with this. The customer is responsible for the cost of the return of item/s.

Otherwise, once the item is signed for, we do not offer returns. Please contact us immediately if you have any concerns. 

Please refer to our BUYING GUIDE before making a purchase. 

MY ORDER ARRIVED DAMAGED/DEFECTIVE, I WANT TO HAVE IT REPAIRED, WHAT IS THE PROCESS? 

We are really sorry if your product arrived damaged. We do use robust packaging but sometimes damage can occur in transit.

If the product was damaged during transport, we will take it upon ourselves to have it repaired. Please make the courier aware of the damage at the time of delivery so that they can make a note of it on the delivery papers. Please take pictures. 

Contact us as soon as possible and send us images if you can. We will then send out a repairer to repair the item for you at your convenience. 

It's very important that you inspect your product upon delivery, as we'll ask you to sign a form confirming that it was received in a good condition. 

Please also make sure that if you are not home and someone else is receiving the goods in your stead that the person accepting the item will inspect the product carefully before they sign the delivery note. Once signed we will assume that you have received the items all in good order. 

We also do not leave items unattended.