CONTACT IQRUP + RITZ

Feel free to call us or drop us a line via email! We're available at +44 (0) 208 144 6801 or +44 (0) 747 013 9019 from 09:30-18:00 or at contact@iqrupandritz.com. 

Alternatively, you can submit your query below.

VISIT US! Get in touch to book your visit to our studio based in South Kensington.

Join our newsletter today and get £25 off your first Iqrup + Ritz purchase!

PRESS enquiries, please contact Ritika Dhamija on ritika@iqrupandritz.com

TRADE enquiries, please see Trade.

Name
Name
Phone
Phone

London
London

0 208 144 6801

Expertly crafted furniture & home decor. High quality sofas, cabinets and slipper chairs in beautiful weaves and stunning prints. Handmade to order. Join the Iqrup + Ritz family of makers today!

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DELIVERIES

We deliver to UK mainland only and have surcharges for certain remote areas of Scotland. We offer a 2 man white glove delivery to room of choice. 

DELIVERIES

Please make sure that the item you order, especially a sofa, will fit through your door and in your space as all sales are final and we don’t accept returns AFTER ITEM HAS BEEN DELIVERED or cancellations AFTER 5 DAYS OF PLACING AN ORDER. Here's a link to buying guide

WHERE DO YOU DELIVER TO?

At the moment, we only deliver within the UK mainland and we do not deliver to Northern Ireland. For elsewhere in the UK, please contact us so we can see what we can do for you. For Scotland and certain remote areas in England and Wales there may be additional delivery charges and we will contact you to notify you of any extra delivery charges. These are payable before the dispatch of items to the delivery address.

We don’t deliver internationally, but if you've fallen desperately in love with one of our items and would like it delivered outside the UK, please contact us and we’ll see what we can do for you.

E: contact@iqrupandritz.com  T: (+44) 0208 144 6801 / +44 (0) 747 013 9019

Mon-Fri, 10 am – 5.30 pm

HOW MUCH IS DELIVERY?

Please use these prices as a guide for single item orders. Currently, these are the prices for single item delivery within London and the South East. Please contact us if you would like it delivered elsewhere in the UK. Currently we only deliver to UK mainland and we do not deliver to Northern Ireland. 

There may be additional charges to Scotland and remote areas of England and Wales. We will contact you to notify you of the extra charges. These are payable before the dispatch of items to delivery address.  As a guide, typically there is a 25-50% delivery surcharge to areas in Scotland and remote parts of England and Wales. We will contact you to notify you of these charges beforehand. 

You can see our typical delivery charges below:

Swatches: FREE

Cushions, Accessories: £3.99

Chairs, Stools, Tables: £34.99

Cabinets, Chest of drawers: £39.99

Headboards, 2-Seater, 3-Seater Sofas: £44.99

 There are also additional charges for a multi-item order. We contact you to notify you of the extra charges. These are payable before the dispatch of items to delivery address. 

WHAT IS READY FOR DELIVERY TIME?

Most of our items are custom made to order. Ready for Delivery varies between 4-16 weeks time and indicates how long the product will take to be made and be ready in our warehouse for shipping. Once your order is ready a member of our team will get in touch with you to schedule a suitable time for delivery. Our courier partner will also message you confirming delivery schedule prior to delivery. However, if the item is in stock, delivery usually happens within two weeks of placing the order.

Our delivery partner will contact you via SMS / PHONE / EMAIL to schedule a suitable delivery time and will endeavour to deliver within 3-7 working days. They will give you 3 hour time slots and phone you an hour before the item arrives at your home. 

If you have any special delivery instructions please let us know at checkout. 

Our delivery partner will contact you via SMS / PHONE / EMAIL to schedule a suitable delivery time and will endeavour to deliver within 3-7 working days. They will give you 3 hour time slots and phone you an hour before the item arrives at your home. 

If you have any special delivery instructions please let us know at checkout. 

HOW WILL MY ITEM BE PACKAGED? 

We at Iqrup + Ritz take great care to ensure robust and efficient packaging using high quality packaging material and techniques. 

Our delivery partner will deliver to room of choice, position and remove and dispose of packaging. 

What is the delivery process? 

Once we have processed your order and your item/s are in stock, our delivery partner will then contact you via SMS / PHONE / EMAIL  3-5 working days before delivery to schedule a time and day suitable for you. They will appoint a 2-3 hour time slot for the delivery of your item and their drivers will contact you an hour before they arrive. 

When the couriers arrive, they will provide a two man white-gloved service, which means that they will deliver to room of choice (providing that the drivers judge the property to be safe to enter and deliver) and will unpackage, position and do any required light assembly such as screw-in sofa legs. 

Please make us aware of any special delivery instructions at checkout. We will pass on these notes to our delivery partner but to ensure a successful delivery please make our delivery partner aware of any special instructions too. We do not leave items unattended and so please make sure that someone is at the property to inspect the items before signing the delivery note confirming a successful delivery. Please also make sure to read our disclaimer. 

Once the item has been successfully delivered, we do not offer returns or exchanges. Contact us with any concerns. 

What happens when delivery is attempted and I’m not there? 

Our delivery partner will get in touch with you to schedule a suitable time for delivery. If delivery is attempted after scheduling a suitable time and no one is available to receive the delivery there is a penalty charge applicable. Inherent in the penalty charge is the cost of taking away the item and then the cost to re-deliver the item again. 

MY ORDER ARRIVED DAMAGED/DEFECTIVE, I WANT TO HAVE IT REPAIRED, WHAT IS THE PROCESS? 

We are really sorry if your product arrived damaged. We do use robust packaging but sometimes damage can occur in transit.

If the product was damaged during transport, we will take it upon ourselves to have it repaired. Please make the courier aware of the damage at the time of delivery so that they can make a note of it on the delivery papers. Please take pictures. 

Contact us as soon as possible and send us images if you can. We will then send out a repairer to repair the item for you at your convenience. 

It's very important that you inspect your product upon delivery, as we'll ask you to sign a form confirming that it was received in a good condition. 

Please also make sure that if you are not home and someone else is receiving the goods in your stead that the person accepting the item will inspect the product carefully before they sign the delivery note. Once signed we will assume that you have received the items all in good order. 

We also do not leave items unattended. 

RETURNS

I’M NOT HAPPY WITH MY ITEM, CAN I RETURN IT?

We're very sorry you're not happy with your order but yes, depending on the item, you can return your order. 

SMALL ITEMS

Our small items are returnable within 14 days of receiving them. Please contact us to tell us you're sending your order back to us and we'll let you know the return delivery address. Please return the item/s in saleable condition and in its original packaging via Royal Mail or courier. Once we've confirmed that the item/s remain undamaged and in saleable condition, we will refund you the full order amount excluding delivery + returns costs within 10 working days of receiving the item. The customer is responsible for the cost of the return of item/s.

ISSUES WITH ACCESS

Please make sure that any item you order, especially a sofa, will fit through your door and in your as space as all sales for our special / made to order items are final and we do not accept returns after the item has been delivered (and the delivery note has been signed) or cancellations after 5 days of placing an order.

If an item does not fit through your door at time of delivery we will not be able to refund the delivery charge and there will also be a 25% restocking fee. Our delivery partner will take back the item. Please contact us as soon as possible to let us know that the item does not fit and will be coming back to us. We will be happy to help you find a suitable sofa that will fit through your property. 

RETURN OF SPECIAL & MADE TO ORDER ITEMS

Most of our items are individually handmade for you and we're pretty sure that you will love them. However in the rare case you're unhappy, we currently offer collection upon delivery which means that if at the time the item is delivered and unpackaged you are unhappy with it, you are able to send it back to us via the original courier for an additional charge of £29.99. The item must be repacked in it's original packaging and our delivery partner will assist with this. The customer is responsible for the cost of the return of item/s.

Otherwise, once the item is signed for, we do not offer returns. Please contact us immediately if you have any concerns. 

Please refer to our BUYING GUIDE before making a purchase. 

MY ORDER ARRIVED DAMAGED/DEFECTIVE, I WANT TO HAVE IT REPAIRED, WHAT IS THE PROCESS? 

We are really sorry if your product arrived damaged. We do use robust packaging but sometimes damage can occur in transit.

If the product was damaged during transport, we will take it upon ourselves to have it repaired. Please make the courier aware of the damage at the time of delivery so that they can make a note of it on the delivery papers. Please take pictures. 

Contact us as soon as possible and send us images if you can. We will then send out a repairer to repair the item for you at your convenience. 

It's very important that you inspect your product upon delivery, as we'll ask you to sign a form confirming that it was received in a good condition. 

Please also make sure that if you are not home and someone else is receiving the goods in your stead that the person accepting the item will inspect the product carefully before they sign the delivery note. Once signed we will assume that you have received the items all in good order. 

We also do not leave items unattended.